TERMS & CONDITIONS
These terms and conditions do not affect the customer’s statutory rights. Orders placed via this website are subject to the following terms and conditions and may change without notice.
Delivery charges are in accordance with our courier provider and as such we may alter those prices in accordance to theirs. We reserve the right to vary the delivery charges and our system will work out the costing dependent on the size and weight of the product being sent.
There are two options to purchase the original artwork:
Framed, mounted and glazed with glass. These will be packaged in bubble wrap and placed in reinforced cardboard boxes. For artworks sized approx. 60 x 60 cms and under APC courier rates will apply to shipping costs for the size and weight of the package to mainland UK and this cost will be transparent at time of order. Local orders can be collected/delivered in person. Please allow up to one week for delivery to mainland UK. For artwork over approx. 60 x 60cms specialist shipping specialist courier rates will apply. Delivery is 1-2 weeks.
The subframe (Unframed, unmounted and unglazed). These will be packaged in bubble wrap and placed in reinforced cardboard boxes. For all works regardless of size APC courier rates will apply to shipping costs for the size and weight of the package to mainland UK and this cost will be transparent at time of order. Local orders can be collected/delivered in person. Please allow up to one week for delivery to mainland UK
A signature will be required upon receipt by the couriers.
For UK non mainland & international deliveries or other delivery queries, time scales etc please get in touch via the contact page.
CANCELLATION AND RETURNS POLICY
If you wish to cancel your order:
You can notify us by email within 24 hrs of ordering.
You can only return goods you have ordered from us within 7 days of receipt for a full refund if they arrive damaged. The costs of returning goods to us shall be borne by us. Upon receipt of the goods we will give you a full refund of the amount paid within 30 days of receipt by us.
The rights to return the goods to us as will not apply in the following circumstances:
In the event that the product has been used.
If the good are returned without their original packaging and be not in a saleable condition or no refund will be issued.
The returned items are not received by Sarah Trenchard Art within 7 days of delivery. Exceptions to this are Easter weekend where the returns period is extended to 10 days if spanning the Easter weekend. Christmas gifts ordered between 15th November and 15th December which maybe returned up until January 10th.
Credits will be made in the same method as original payment.
Please obtain a free Certificate of Posting for all returns (available at Post Office counters). This will help in the unlikely events your parcel is lost in transit and you will be able to claim for your losses. This free certificate does though only insure goods up to a value of £30, so if your return is higher then please consult with your local Post Office to ensure the best secure method.
You are permitted to print and download extracts from this website for your own use on the following basis:
(a) no documents or related graphics on this website are modified in any way;
(b) no graphics on this website are used separately from accompanying text; and
(c) any of our copyright and trade mark notices and this permission notice appear in all copies.
Unless otherwise stated, the copyright and other intellectual property rights in all material on this website (including without limitation photographs and graphical images) are owned by Sarah Trenchard. For the purposes of these terms and conditions, any use of extracts from this website other than in accordance with above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this website automatically terminates and you must immediately destroy any downloaded or printed extracts from this website.
No part of this website may be reproduced or stored in any other websites.
LINKS TO AND FROM OTHER WEBSITES
Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.
GOVERNING LAW AND JURISDICTION
These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.
All claims for damages must be reported to Sarah Trenchard Art within 3 days of the delivery date.
Goods are subject to availability
Unless the order is local to us, delivery will be sent be courier Monday to Friday and will require a signature.
Products shown on this website may vary slightly from the images displayed.
We cannot be held responsible for orders delayed by incorrect address information
supplied during the checkout process.
INFORMATION THAT WE COLLECT FROM YOU
When you order products through our website www.sarahtrenchardart.co.uk you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information.
USE OF YOUR INFORMATION
Your information will allow us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.
In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services.
DISCLOSURE OF YOUR INFORMATION
Unless required to do so by law, we will not share, sell or distribute any of the information you provide to us without your consent.
Cookies are small amounts of information which we may store on your computer.
Unless you have indicated your objection when disclosing your details to us, our system will issue cookies to your computer when you log on to the site. Cookies make it easier for you to use the site during future visits. They also allow us to monitor website traffic and to personalise the content of the site for you. You may set up your computer to reject cookies by following the relevant instructions which can be found at www.aboutcookies.org. In that case, you may not be able to use certain features on our site.
SECURITY AND DATA RETENTION
We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.
ACCESSING AND UPDATING
You are entitled to see the information held about you and to make changes if necessary to ensure they are accurate and up to date. There may be a small charge for this service.